GamePeripheralsをお選びいただき、ありがとうございます。

お客様にご購入いただいた商品にご満足いただけることを願っております。万一商品に不備がある場合は、サポートチームができる限り対応いたします。本ポリシーでは、GamePeripherals.comで直接ご注文いただいた場合のキャンセル、返品、交換、返金の取り扱いについて説明します。

本ポリシーは、GamePeripherals.comを通じて行われた購入にのみ適用されます。他の販売店からご購入された場合は、該当の販売店にお問い合わせください。

注文のキャンセル

ご注文は、購入後24時間以内または発送前のいずれか早い時点までキャンセルできます。

ご注文のキャンセルまたは変更をご希望の場合は、できるだけ早く support@gameperipherals.comまでご連絡ください。

キャンセルリクエストは通常、1～2営業日以内に確認されます。

承認後、返金は元の支払い方法に対して行われます。お支払いプロバイダーによっては、返金が反映されるまで通常3～7営業日かかります。

ご注文がすでに発送済みの場合、キャンセルはできません。対象となる場合は返品手続きに従っていただく必要があります。

返品・交換

返品・交換の受付期間

返品または交換の対象となるご依頼は、商品到着後7日以内にお申し出ください。

理由を問わない7日間返品

GamePeripheralsでは、安心してお買い物いただけるよう、 理由を問わない7日間返品ポリシー を設けています。

If you're not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, even if the product has no quality issues.

To qualify, the product must be unused, in its original condition, and include all original packaging, accessories, and documentation. Customized and made-to-order products are excluded unless otherwise required by law.

For no-reason returns, customers are responsible for return shipping costs. Original shipping fees and applicable customs charges are non-refundable unless required by law.

To request a return, simply contact us at support@gameperipherals.com within 7 days of delivery. Once your return is approved, we will provide further instructions. Refunds will be processed to your original payment method after the returned item has been received and inspected.

This policy does not affect your statutory consumer rights under applicable laws.

Return Eligibility

To be eligible for a return or exchange:

The product must be purchased directly from GamePeripherals.com.
The request must be submitted within 7 days of receiving the product.
The product must be returned in its original, unused condition.
All original packaging, accessories, manuals, and documentation must be included.
Proof of purchase is required.
Products returned in a used, damaged, incomplete, or non-resalable condition may be subject to a partial refund or may not be eligible for a refund.

Customized products and made-to-order items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Eligible Situations

Returns or exchanges may be accepted when:

You received the wrong item.
The product arrived damaged during shipping.
The product has a manufacturing defect.
The product is missing parts or accessories.
Other issues confirmed by our support team.
You changed your mind within 7 days of delivery, provided the product meets our return eligibility requirements.

Information Required

To help us review your request, please provide:

Order number
Product name
Description of the issue
Photos or videos showing the issue (if applicable)

返品送料

The customer is responsible for the cost of return shipping.

The following charges are non-refundable unless otherwise required by applicable law:

Original shipping charges
Customs duties
Import taxes
Clearance fees
Other shipping-related charges already incurred

GamePeripherals is not responsible for any loss or damage that occurs during return transit. We recommend using a trackable shipping service and keeping proof of shipment.

Return Requests After 7 Days

If more than 7 days have passed since the confirmed delivery date, we are unable to accept a return or exchange for non-defective products.

If your product has a confirmed manufacturing defect or functional issue, please refer to our Warranty Policy.

Return & Exchange Process

Step 1: Contact Support

Please contact our support team at support@gameperipherals.com before returning any product.
Return or exchange requests are typically reviewed within 2 business days.

Step 2: Receive Return Instructions

If your request is approved, we will provide:

Return authorization
Return instructions
Return address
Please do not send products back without prior approval.
Returns sent without authorization may not be accepted.

Step 3: Return the Product

Please ship the approved return within 7 days of receiving return instructions.
We recommend using a trackable shipping service and sharing the tracking number with our support team.

Step 4: Replacement Shipment (Exchange Orders)

For approved exchanges, once the returned package has been shipped and the customer provides the return tracking number and proof of shipment, we will arrange the replacement as soon as possible.
Tracking information for the replacement shipment will be provided once the replacement order has been dispatched.

Wrong Item Received

If you received the wrong product, please contact us within 7 days of delivery.
Please provide:

Order number
Photos of the product received
Photos of the product packaging and shipping label

Once verified, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

Refunds

Full Refunds

Full refunds may be issued when:

An order is canceled before shipment
A return is approved and the returned product passes inspection
The wrong item was received
A product has a confirmed manufacturing defect that cannot be resolved

Partial Refunds

Partial refunds may be offered in situations such as:

Minor cosmetic imperfections accepted by the customer
Missing accessories or components where replacement is not required
Products returned with missing packaging, accessories, or documentation
Other situations mutually agreed upon by GamePeripherals and the customer

Refund Processing

Once the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds are typically processed within 7 business days.

Refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If you have not received your refund within 7 business days after receiving confirmation from us, please contact our support team for assistance.

Currency and Bank Charges

Because payments may be processed in different currencies, the refunded amount shown in your local currency may differ slightly from the original amount paid due to exchange rate fluctuations.

GamePeripherals is not responsible for:

Currency exchange differences
Bank handling fees
Card issuer fees
Other third-party transaction charges

Some banks or payment providers may charge additional fees for refunded or canceled transactions. These charges are outside GamePeripherals’s control.

Incorrect Address & Customs Issues

Customers are responsible for providing accurate shipping information and completing any required customs procedures.

Refunds may not be available for orders affected by:

Incorrect shipping address
Incorrect phone number
Failure to provide required customs information
Refusal of delivery
Failure to complete customs clearance procedures
Failure to pay applicable duties, taxes, or customs fees

If a shipment is returned under these circumstances, return shipping fees, customs charges, and carrier fees may be deducted from any eligible refund.

Lost, Refused, or Undeliverable Shipments

If tracking shows that a shipment has not been delivered, please contact us and we will work with the carrier to investigate.

If a shipment is officially declared lost by the carrier, we will provide an appropriate solution, which may include a replacement or refund.

If tracking information shows the package as successfully delivered, responsibility transfers to the recipient. We recommend checking with household members, neighbors, building management, or the local carrier.

While we cannot guarantee compensation for packages reported missing after delivery, we will do our best to assist by providing shipping documentation and carrier claim support.

Contact Us

If you have any questions regarding cancellations, returns, exchanges, or refunds, we're always happy to help.

Email: support@GamePeripherals.com

Important: Please contact us before submitting any return or exchange request. Returns sent without prior authorization may not be accepted.