Return and Refund Policy

Thank you for choosing GamePeripherals.

We want you to be happy with your purchase. If something isn't right, our support team will do our best to help. This policy explains how cancellations, returns, exchanges, and refunds are handled for orders placed directly through GamePeripherals.com.

This policy applies only to purchases made through GamePeripherals.com. If you purchased from other merchants, please contact the other merchants for assistance.

Order Cancellation

Orders may be canceled within 24 hours of purchase or before shipment, whichever comes first.

If you would like to cancel or modify your order, please contact us as soon as possible at support@gameperipherals.com.

Cancellation requests are typically reviewed within 1–2 business days.

Once approved, refunds will be issued to the original payment method. Depending on your payment provider, refunds usually appear within 3–7 business days.

If the order has already shipped, it can no longer be canceled and must instead follow the return process, if eligible.

Returns & Exchanges

Return & Exchange Window

Eligible return or exchange requests must be submitted within 7 days of receiving the product.

Return Eligibility

To be eligible for a return or exchange:

  • The product must be purchased directly from GamePeripherals.com.
  • The request must be submitted within 7 days of receiving the product.
  • The product must be returned in its original, unused condition.
  • All original packaging, accessories, manuals, and documentation must be included.
  • Proof of purchase is required.
  • Products returned in a used, damaged, incomplete, or non-resalable condition may be subject to a partial refund or may not be eligible for a refund.

Customized products and made-to-order items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Eligible Situations

Returns or exchanges may be accepted when:

  • You received the wrong item.
  • The product arrived damaged during shipping.
  • The product has a manufacturing defect.
  • The product is missing parts or accessories.
  • Other issues confirmed by our support team.

Information Required

To help us review your request, please provide:

  • Order number
  • Product name
  • Description of the issue
  • Photos or videos showing the issue (if applicable)

Return Shipping Costs

The customer is responsible for the cost of return shipping.

The following charges are non-refundable unless otherwise required by applicable law:

  • Original shipping charges
  • Customs duties
  • Import taxes
  • Clearance fees
  • Other shipping-related charges already incurred

GamePeripherals is not responsible for any loss or damage that occurs during return transit. We recommend using a trackable shipping service and keeping proof of shipment.

Return Requests After 7 Days

If more than 7 days have passed since the confirmed delivery date, we are unable to accept a return or exchange for non-defective products.

If your product has a confirmed manufacturing defect or functional issue, please refer to our Warranty Policy.

Return & Exchange Process

Step 1: Contact Support

Please contact our support team at support@gameperipherals.com before returning any product.
Return or exchange requests are typically reviewed within 2 business days.

Step 2: Receive Return Instructions

If your request is approved, we will provide:

  • Return authorization
  • Return instructions
  • Return address
  • Please do not send products back without prior approval.
  • Returns sent without authorization may not be accepted.

Step 3: Return the Product

Please ship the approved return within 7 days of receiving return instructions.
We recommend using a trackable shipping service and sharing the tracking number with our support team.

Step 4: Replacement Shipment (Exchange Orders)

For approved exchanges, once the returned package has been shipped and the customer provides the return tracking number and proof of shipment, we will arrange the replacement as soon as possible.
Tracking information for the replacement shipment will be provided once the replacement order has been dispatched.

Wrong Item Received

If you received the wrong product, please contact us within 7 days of delivery.
Please provide:

  • Order number
  • Photos of the product received
  • Photos of the product packaging and shipping label

Once verified, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

Refunds

Full Refunds

Full refunds may be issued when:

  • An order is canceled before shipment
  • A return is approved and the returned product passes inspection
  • The wrong item was received
  • A product has a confirmed manufacturing defect that cannot be resolved

Partial Refunds

Partial refunds may be offered in situations such as:

  • Minor cosmetic imperfections accepted by the customer
  • Missing accessories or components where replacement is not required
  • Products returned with missing packaging, accessories, or documentation
  • Other situations mutually agreed upon by GamePeripherals and the customer

Refund Processing

Once the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds are typically processed within 7 business days.

Refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If you have not received your refund within 7 business days after receiving confirmation from us, please contact our support team for assistance.

Currency and Bank Charges

Because payments may be processed in different currencies, the refunded amount shown in your local currency may differ slightly from the original amount paid due to exchange rate fluctuations.

GamePeripherals is not responsible for:

  • Currency exchange differences
  • Bank handling fees
  • Card issuer fees
  • Other third-party transaction charges

Some banks or payment providers may charge additional fees for refunded or canceled transactions. These charges are outside GamePeripherals’s control.

Incorrect Address & Customs Issues

Customers are responsible for providing accurate shipping information and completing any required customs procedures.

Refunds may not be available for orders affected by:

  • Incorrect shipping address
  • Incorrect phone number
  • Failure to provide required customs information
  • Refusal of delivery
  • Failure to complete customs clearance procedures
  • Failure to pay applicable duties, taxes, or customs fees

If a shipment is returned under these circumstances, return shipping fees, customs charges, and carrier fees may be deducted from any eligible refund.

Lost, Refused, or Undeliverable Shipments

If tracking shows that a shipment has not been delivered, please contact us and we will work with the carrier to investigate.

If a shipment is officially declared lost by the carrier, we will provide an appropriate solution, which may include a replacement or refund.

If tracking information shows the package as successfully delivered, responsibility transfers to the recipient. We recommend checking with household members, neighbors, building management, or the local carrier.

While we cannot guarantee compensation for packages reported missing after delivery, we will do our best to assist by providing shipping documentation and carrier claim support.

Contact Us

If you have any questions regarding cancellations, returns, exchanges, or refunds, we're always happy to help.

Email: support@GamePeripherals.com

Important: Please contact us before submitting any return or exchange request. Returns sent without prior authorization may not be accepted.