Thank you for choosing GamePeripherals.

We know you're excited to receive your order, and we're committed to getting it to you as quickly and smoothly as possible. This page explains how we process, ship, and deliver orders worldwide.

Order Processing Time

GamePeripherals ships orders from China.

Orders are usually processed within 2–3 business days, and we offer worldwide shipping to most countries and regions. Estimated delivery time is typically 7–15 business days, depending on destination and shipping conditions.

If your order includes a pre-order item, the order will be shipped only after all items are in stock, unless otherwise stated on the product page.

Once your order is ready for dispatch, you will receive a shipping confirmation email with tracking information.

Shipping Carriers

Orders may be shipped using carriers such as:

• SF Express
  
• YunExpress
  
• 4PX
  
• YANWEN
  
• Other suitable logistics providers

The shipping carrier will be selected based on the best available option at the time of fulfillment.

Shipping Coverage

We offer worldwide shipping to most countries and regions.

However, we are currently unable to ship to:

• U.S. military addresses, including APO, FPO, AP, and AA
  
• Certain P.O. Box addresses
  
• Certain remote islands and restricted regions
  
• Other restricted destinations depending on carrier limitations or local shipping regulations

If we are unable to ship to your address after an order is placed, we will contact you to arrange a solution.

Shipping Fees

The exact shipping fee is automatically calculated at checkout and clearly displayed before payment is completed.

Split Shipments

Depending on the size, quantity, or contents of your order, your shipment may be divided into multiple packages.

If this happens, each package will have its own tracking number, and the packages may arrive on different dates.

Address Changes

Please make sure your shipping address is correct before completing your order.

We do not accept changes to the delivery address once the package has been dispatched.

If you need to request an address correction before shipment, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order is placed.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that tracking updates may take some time to appear after the package has been handed over to the carrier.

All orders will receive a shipping notification via email once dispatched. If tracking shows “Delivered” and you do not raise any issue within 7 days, we may not be able to investigate or provide a refund.

If all shipping information is correct but you encounter a delivery issue, please contact the carrier directly (e.g., UPS, FedEx, DHL, USPS, YunExpress). Once the carrier marks the package as "Delivered", please contact us within 7 days if you experience any delivery issues. We will work with the carrier to investigate the case and provide appropriate assistance based on the investigation results.

Duties, VAT & Taxes

The product price and shipping fees shown at checkout do not include import duties, VAT, customs fees, or other local taxes unless otherwise stated.

Delivered Duty Paid (DDP)

Under normal circumstances, customers are not expected to pay additional import duty charges upon delivery.

Delivered Duty Unpaid (DDU)

Import duties, VAT, customs fees, or other local taxes may be charged by local customs authorities and are the responsibility of the customer.

Please note that customs policies and import requirements vary by country and region. Any duties, taxes, or fees assessed by local customs authorities remain subject to local regulations.

If you have any questions regarding import duties or taxes in your country or region, please contact our customer support team before placing your order.

Special Requirements for Customs (Country-Specific):

• Korea:Personal tax ID and Korean name required (recipient phone number needed).
  
• Indonesia:Tax ID (NPWP), ID Number (NIK), or Driver’s License required.
  
• Colombia, Chile, Mexico, Turkey: Recipient’s tax ID (CPF/CNP/VAT/passport ID/EOR) required.
  
• For China, Macau(SAR) and HongKong(SAR), please fill with the chinese address and names.
  
• For Taiwan, you must provide Chinese receiving information (Chinese name and Chinese address) and ID card number (passport number if you are a foreigner) ID number please write in the order notes.
  
• For Saudi Arabia, a short address code is mandatory. Format: 4 uppercase letters plus 4 digits.

Delivery Failure (Customer Responsibility)

The following situations may result in failed delivery. Any related costs (such as return shipping or re-delivery fees) will be the responsibility of the customer:

• The address or phone number provided is incorrect or incomplete.
  
• The carrier is unable to contact the recipient.
  
• The recipient refuses to accept the package, or selects a “no signature required” delivery that results in loss or damage.
  
• The recipient refuses to pay local taxes/fees or fails to provide required customs documents.
  
• Customs clearance fails due to a mismatch between the recipient’s name and tax ID.
  
• The recipient does not respond promptly to our inquiries regarding address issues.

Returned Packages

If the package is marked “Returned to Sender,” please contact us to arrange re-shipment. Re-shipping may take 15–60 business days for carrier confirmation, and the customer will be responsible for the shipping costs.

To avoid return shipments, please note the following:

• If your parcel is held by customs, you must complete the required tax payment or documentation within 48 hours, or it may be returned at your expense.
  
• Please provide your full legal name. In some countries, the name must match the tax ID to clear customs successfully.
  
• If tracking shows “Delivered” and you do not raise any issue within 7 days, the carrier may delete the delivery record, and we will not be able to investigate or issue refunds.

Lost or Stolen After Delivery

If a package is reported as lost or stolen after being marked "Delivered", please contact us as soon as possible. We will assist in working with the carrier to investigate the case. Any refund, replacement, or compensation will be determined based on the carrier's investigation and the specific circumstances.

High-Risk Order Verification

In some cases, orders may be flagged as high-risk by our payment or fraud prevention system.

To protect both customers and our business, we may contact you before shipment to verify the order.

In such cases, we may request identity verification to confirm that the order was placed by the legitimate cardholder, such as:

• Government-issued ID (passport, national ID card, or driver’s license)
  
• Proof of payment method (e.g. payment confirmation or masked bank card information with sensitive details hidden)

Please note:

• The information provided must match the order details
  
• All information is used strictly for verification purposes and will not be used for any other activities
  
• Orders will only be shipped after successful verification
  
• If verification is not completed, the order may be cancelled and refunded.
  

Contact Us

If you have any questions regarding shipping, delivery, customs clearance, tracking, or duties and taxes, we're always happy to help.

Email: support@GamePeripherals.com